Your account, data and privacy
Change your password, sign out, or delete your account from the Profile tab of your account page. Deleting removes your projects and data at once.
Checked against the product on
Your account page
Open your account from the avatar in the dashboard or the site's header. Its main tabs are Profile, Subscription, Coins & usage and Billing.
- Password: on the Profile tab, change your password — or, if you signed up with Google, set one. Passwords need at least 8 characters.
- Email: your sign-in email can't be changed in the app — write to support@sketchxflow.com from that address.
- Community: Profile → "Show my designs in the Community gallery" turns your designs in the gallery on or off.
- Sign out: the "Sign out" button on Profile, or the dashboard's account menu.
Deleting your account
- Any paid plan is cancelled for you when you delete your account, so you won't be charged again. If you own a team that still has other members, cancel the team's plan or remove its members first.
- At the bottom of the Profile tab, open "Delete account".
- Type your email to confirm, and your password (skip it if you sign in with Google).
- Press "Delete permanently".
Deletion happens straight away and can't be undone: your projects, backups, audits and files are removed. Records of payments are kept, anonymised, for accounting. Download anything you want to keep first.
Your data
You can download any design at any time from the Export menu. For a copy of other data, or any privacy request, write to support@sketchxflow.com. The privacy policy explains what we collect and why, and the terms cover your account.
Questions
- How do I delete my SketchXFlow account?
- Go to Account → Profile → Delete account, type your email (and password, unless you use Google) and press Delete permanently. Any paid plan is cancelled for you, so you won't be charged again. It takes effect straight away and removes your projects and data.