Cancellation & refunds.

§ 1 — Design tool plans and coins

Subscriptions and coin packs

1.1 Cancelling a plan

You can cancel a paid plan at any time from your account (or, for plans paid in US dollars, the Dodo Payments customer portal). Cancelling stops the next payment: you keep your plan until the end of the period you have paid for, and you are not charged again.

1.2 Changing plan

A move to a higher or a lower plan starts at your next payment, at the new plan's price. Nothing is charged or refunded when you switch, and you keep your current plan until then. If you need more coins before then, you can buy a coin pack.

1.3 No refunds

Subscriptions (monthly and annual) and coin packs are final and non-refundable, in full or in part, as set out in our Terms & conditions (section 3.5). There are no refunds or credits for unused time, unused coins, moving to a lower plan or cancelling part-way through a period. Unused monthly coins do not roll over. A payment taken twice by mistake for the same order is returned in full.

§ 2 — Marketplace

Marketplace templates

A template is a digital product that is added to your projects the moment you buy it, so a purchase can't be refunded once the template is in your projects.

§ 3 — Development services

Projects we build for you

3.1 Cancelling a project

You can cancel a project at any time, in writing, by sending a cancellation request from your project room. You pay for work completed and committed up to that point, and we refund the rest of what you have paid. “Committed” means work in progress in the current milestone and anything we cannot reassign at short notice; we show you the calculation.

3.2 What is not refunded

Milestones you have already approved, third-party fees we paid on your behalf, and the payment processor's fee on the refunded payment.

3.3 If we cancel

If we cancel for any reason other than a breach on your side, you pay only for work completed, and we refund the balance in full, including any deposit not yet used.

3.4 Monthly plans

Care, Build, Grow and Scale plans can be cancelled in the project room. A plan whose first month hasn't been paid simply ends. Otherwise it runs to the later of the end of its minimum term or one full billing month after the month in progress, and nothing is billed after that. A plan month that has started isn't refundable.

The full terms are the Payment & Refund Policy, Cancellation & Pausing policy and Monthly Plan Terms you accept with each proposal.

§ 4 — How refunds are paid

Timing and method

Refunds go back to the original payment method. Card and UPI refunds usually appear within 5–7 working days of being issued; bank transfers depend on your bank. Where the original route is unavailable, we refund by bank transfer instead. A payment taken twice for the same invoice or order is refunded in full.

§ 5 — Contact

Questions and requests

Email support@kriyaxlabs.com with your invoice or order number, or see our contact page.